Viral video: A man claimed that his "religious sentiments were hurt" after he allegedly discovered a piece of chicken in a plate of paneer biryani he ordered through Zomato from a restaurant in Pune. He took to X to share a complaint about a dish and posted a picture and video of the dish in which he claimed that he found chicken pieces.
Pankaj Shukla alleged that he discovered a piece of chicken in a paneer biryani he ordered from PK Biryani House in Karve Nagar, Pune. Despite obtaining a refund, he expressed that the incident offended his " religious sentiments" as he is a vegetarian.
“Ordered paneer biryani from PK Biryani House Karve Nagar Pune Maharashtra and I found a chicken piece in it (I am a vegetarian) I already got refund but this is still a sin since I am a religious person and it has hurt my religious sentiments,” Pankaj said in his post.
Zomato responds
Zomato's official customer care account replied to Pankaj's post, requesting him to provide details for further investigation. “Hi Pankaj, our highest priority is to ensure that we never compromise with anyone's sentiments. Please share your order ID or registered phone number via DM so that we can get this checked,” Zomato said.
Food delivery platforms and airlines frequently make headlines for such occurrences. Earlier in March, Zomato faced scrutiny when a user alleged on X that chicken was delivered instead of their vegetarian order. The delivery platform apologised for the mistake and requested the user's registered phone number to conduct a thorough investigation.
Check out how other users reacted to the viral post
Pankaj's post has garnered significant attention online, with 18.9K views on X, indicating its widespread visibility.
The comment section showed a variety of reactions, with some users finding humour in the situation, while many criticised the food delivery service provider and many suggested the user to not buy again from the non-veg restaurant.
"Hotel ka Naam hi P K hai, toh samajh Jana tha, ki chef P K biryani banayega. Ab Piya hua hai toh paneer ke jagha chicken or chicken ke jagha soya chunks toh jayenge na bhai. Next time Veg restaurant se orders karna," said an user.
“Buy only from pure veg ones. Never buy anything from veg-nonveg combined eatery. Simple as that!” user posted.
Another added, “Suggestion - Order from a pure veg restaurant.”
“Why did you order from a non-veg restaurant?” said a third.
A user in a comment section said, "People who are giving gyaan to order from non veg restaurant, That pk biriyani is serving veg food as well correct? If so, any people who is not wven religious can choose to order a veg dish but if he or she is taking a bite of chicken then its crime."
"I was served salmon despite pre-ordering Indian vegetarian meal on @emirates from LA to Dubai. I asked the air-host what it was, thankfully cautious despite being jet lagged. He said, it's salmon, it tastes very good. Being a vegetarian, my religious sentiments were hurt!" wrote another user.
"Mistake do happen in very busy and hot pressure kitchen. Only the kitchen cooks knows how much pressure is on them to give food in time. If you are so religious you shouldn’t have ordered from non veg restaurant," said a user.
"I also faced same issue 2 yrs back .. they have delivered chicken curry and zomato has called me and just expressed sorry only ..being vegetarian I was very upset," another said.
"When u are purely veg, why do u order from nonveg restaurant?? So that u can get free food?" ask a user.
"Hotel ka naam mein pk hai toh samajh mein aana chahiye tha bhai. Also remember the bullas even open veg restaurants, so be careful," user wrote in comment section.
