After the fiasco, one of the airline official claimed that passengers were offered the options of full refund, complimentary rescheduling and hotel accommodation.
The incident took place when the flight was taxiing towards the runway at Pune Airport on Thursday. The crew and the passengers were reported to be safe.
The decision was taken by Air India Express after a section of cabin crew members reported sick to protest against alleged mismanagement at the airline. More than 90 flights have been cancelled by Air India Express since Tuesday night due to cabin crew woes.
The sudden shortage of crew members led to flights being grounded, affecting both domestic and international routes. Air India Express issued a statement addressing the situation and apologizing to affected passengers.
An Air India Express spokesperson stated that teams are actively addressing the situation to minimize inconvenience to their guests. Passengers scheduled to fly with the airline today are advised to check if their flight is affected before heading to the airport, the airline stated.
Prior to the introduction of the fare families concept, passengers on Air India's domestic flights were allowed to carry 25 kilograms of cabin baggage free of any additional charge.
Air India has extended the suspension of its flight services to Israel's capital Tel Aviv till May 15, in the wake of prevailing conflict and tension between Israel and Hamas.
Middle East tensions: The Tata-run airline has offered one-time waiver for passengers rescheduling their flights amid the Middle East conflict.
The A350 aircraft on the Delhi-Dubai route will feature 28 private suites with full-flat beds in Business Class, along with 24 seats in Premium Economy and 264 seats in Economy Class. Notably, Air India initiated the induction of A350 planes this year.
Dubai floods: Ministry of Interior, in collaboration with National Emergency, Crisis and Disaster Management Authority, National Centre of Meteorology, and strategic partners, has announced end of weather fluctuations, with rainfall stopping and weather conditions gradually improving.
Israel-Iran conflict: Air India, the largest Indian airline with extensive operations in Europe, the US, and the Middle East, has earlier said that they are monitoring the developing situation in the Middle East.
India's two major airlines - Air India and Vistara, have announced the avoidance of Iranian airspace and are taking longer flight paths for their Europe and US operations to ensure the safety of passengers and crew.
Vistara to stabilise flight operations, over 98 per cent pilots signed new contract, said CEO Vinod Kannan.
The decision came after the Directorate General of Civil Aviation (DGCA) conducted a spot audit of Air India in January, during which evidence was collected and fleet-wise random reports were analysed.
In a statement, an Air India spokesperson said a passenger travelling in business class was off-boarded on the advice of the captain following some argument with members of the crew before the scheduled departure.
A few days ago, the National Human Rights Commission also issued a notice to DGCA asking what steps have been taken or proposed to be taken to ensure that such incidents do not recur.
Initially, the safety video will be accessible on Air India's A350 aircraft, an airline release stated. The A350 is the latest addition to Air India's extensive fleet of aircraft.
The Air India spokesperson said the man, who was travelling with his wife from New York to Mumbai, fell ill while proceeding to clear immigration with his wife.
Copies of the letter, written by the pilots' unions, have been marked to Tata Group and Air India Chairman N Chandrasekaran, Air India Executive Vice President and Chief Operating Officer Klaus Goersch, and Chief of Flight Safety Rajeev Gupta, among others.
The regulator carried out a detailed probe after receiving a voluntary safety report and since the investigation prima facie revealed non-compliance by the airline DGCA issued a show cause notice to Air India.
Top News
Latest News
