The government has approved an allocation of Rs. 128 crore for CPGRAMS (Centralised Public Grievance Redress and Monitoring System) version 8.0. The upgraded technology platform will be implemented over the next two years, as announced by the Department of Administrative Reforms & Public Grievances (DARPG) on Tuesday.
For the unversed, the online portal CPGRAMS (Centralized Public Grievance Redress and Monitoring System) of the Government of India was launched in 2007. This portal allows you to file complaints related to any department of the Central and State Government. It is specifically designed to help resolve complaints pertaining to banking, financial, and pension-related services.
The IBM Center for the Business of Government in the US invited DARPG on June 3 to give a presentation to the representatives of the US Government and stakeholders who work with the IBM Center via video conferencing. During the presentation, the government announced the allocation.
The presentation focused on the potential of technology to connect citizens and the government, empower citizens, and improve transparency and accountability. They also introduced intelligent grievance monitoring and tree dashboards, developed using AI and machine learning, to handle varied datasets and support evidence-based policy-making.
Dan Chenok, Executive Director of IBM Centre for the Business of Government, conducted the interaction, in which several commendations were received from US government officials.
During the presentation, the DARPG also mentioned that India has succeeded in the redressal of over 1.5 lakh grievances per month and has mapped 1.02 lakh grievance officers on the CPGRAMS portal.
Meanwhile, the Open Network for Digital Commerce (ONDC), an ecommerce platform run by the Indian government, has announced that it recorded an all-time high of 8.9 million transactions across retail and ride-hailing segments in May 2024. This represents a robust growth of 23% month-on-month in total transaction volume, as stated in the official company statement.
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Inputs from IANS
