The Secretariat, the seat of the government, is now open to all and sundry. Citizens are welcome to complain against government departments. But a 'Janata Darbar' Kejriwal organised collapsed after 20,000 people virtually mobbed the chief minister and his inexperienced ministers.
"I have never seen any government function at such speed," said a government official requesting anonymity. "When Sheila Dikshit took power in 2008 for a third term, the Secretariat was deserted for days."