One woman, writing on Twitter under the name Shirley Ghetto, told how she was hiding under some mattresses in the mall.
She wrote: ‘Is it safe to come out from hiding? It's quiet. Please keep me updated.'
Fred Ngoga Gateretse, an official with the African Union, crouched on the floor and watched gunmen firing at shoppers and Kenyan police. ‘Believe me, these guys were good shooters,' he said. ‘You could tell they were trained.'
One said: ‘It is all being controlled by this muzungu [Swahili for white] woman. She is ordering them what to do. We are getting closer to them.'
The massacre began on Saturday shortly before midday Witnesses said, how terrorists, their faces hidden with Islamic scarves, stormed the shopping mall and started tossing grenades and spraying shoppers with AK-47s.