Mumbai: An IndiGo flight from Mumbai to Doha, which was scheduled to take off at 3:55 am, has been delayed for more than five hours due to a technical snag. The passengers alleged they were forced to remain seated on the flight for more than three to four hours.
However, after the passengers on the morning aircraft lodged their protests, they were deboarded from the flight but were not provided with adequate facilities. The passengers alleged they were forced to sit in the immigration waiting lounge. This triggered massive outrage among the passengers who alleged the airline had not provided adequate information and accommodation. Also, they were not allowed to move out of the airport.
Passengers stuck on plane
As per reports, around 25-300 passengers were boarded the aircraft. On Sunday morning, a passenger on X said the flight was stuck for four hours due to a technical problem and that the immigration authority was not giving permission to offload the passengers.
A video of passengers and airline staff involved in a heated exchange also went viral on social media platforms. On Sunday morning, a passenger on X said the flight was stuck for four hours due to a technical problem and that the immigration authority was not giving permission to offload the passengers.
VIDEO: Indigo passengers in a heated exchange of words with airline staff
What airline says
Meanwhile, amid the chaotic scenario at the airport, the airline issued a statement saying, "IndiGo flight 6E 1303 operating from Mumbai to Doha was delayed due to a technical reason."
"Our airport team immediately provided assistance to the affected customers, provided refreshments and necessary arrangements,"- a claim that passengers denied. According to the low-cost airline, the aircraft tried to depart for its destination a couple of times but had to finally be called off due to extended time lag on account of various procedural delays. "The passengers are being provided hotels and are being rebooked as per their final destination," it added in the statement with a "sincere apology".
The flight is now expected to take off later in the day from the Mumbai airport, news agency PTI reported quoting its sources.
Notably, Indigo is the largest airline in India in terms of passenger carried and fleet size. It has a 62 per cent domestic market share as of August 2024.
