Service ratings of all distributors will be available online.
After registering online, consumers can identify local LPG distributors, along with their ratings, make their choice and submit their requests.
Once an online confirmation is given, they can approach the agencies of their choice to get gas cylinders.
“Today, this scheme is being launched on a full-fledged all-India basis by expanding its coverage to over 480 districts and a population of over 8.2 crore LPG consumers,” it said.
While switching to a distributor of the same company is seamless, transferring the connection to another company is still difficult.
Since LPG equipment is not compatible across companies, consumers have to surrender their cylinders and pressure regulators, collect refunds and transfer documents and then approach the distributor of their choice for a reconnection, according to the statement.
No transfer fee or additional security deposit will be charged for transferring connections under the portability scheme.
“This initiative is expected to usher in improvement in customer service by fostering healthy competition,” the statement added.
