"The urgent cases related to school admission or admission to a hospital will be resolved on the spot. In the next category, ministers will mention the timeframe to resolve the grievance.
Those related to policy matters will require time. They will be forwarded to the respective ministers for their considerations, he said.
The next category will be for taking suggestions from the public. A team will be formed to look into them and regularly put up best of the suggestions to the chief minister. Another is miscellaneous category and the last is for those which are not related to the government, he added.
In a lighter vein, Kejriwal said recently one woman came to him and told him that her boyfriend was not marrying me. "I told her that even I cannot help her in this matter even if he tries," he added.
Kejriwal said that unlike previous governments, he will not go by the compliance reports filed by the officials and will ensure that the complainant is absolutely satisfied.
