Delhi: Union Civil Aviation Minister Jyotiraditya Scindia made a surprise visit to Delhi’s Indira Gandhi International Airport Terminal 3 on Monday to take stock of the situation after complaints of long queues at immigration and security and unorganized checking flooded social media. After inspecting the security arrangements, Scindia spoke to ANI and said, "Another important decision taken today was regarding the security process. A total of 13 lines are in use presently at Delhi airport which we have increased to 16. We are also trying to add a few more lines taking it close to 20 lines."
The Union Minister further stated, "Today we've increased the number of entry gates from 14 to 16. There was a meeting with officials inside the airport where we've decided that a board should be placed at every entry gate to display the waiting time before entry."
For weeks passengers have been complaining about how departure from T3 is a tedious process. Many people shared pictures of the crowd at Terminal 3 (T3) of the Indira Gandhi International Airport (IGIA). In response to a tweet by a passenger, Delhi airport said that it has deployed officials on the ground to assist the passengers and minimize any inconvenience.The passengers have also raised a need for new terminals.
"Please be assured that passenger experience is paramount for us, and we always strive to enhance our flyers experience. Also, we have duly noted the remarks and have shared it with the concerned agency. Further, you may also share your direct feedback with CISF headquarters...," Delhi airport said in the tweet in response to complaint raised by one of the passengers.
IGIA, also the country's largest airport, has three terminals -- T1, T2 and T3. All international flights and some domestic services operate from T3. On average, it handles around 1.90 lakh passengers and about 1,200 flights daily.
(With PTI inputs)
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