All India Institute of Medical Sciences (AIIMS), Delhi authorities on Saturday (November 26) said that they have deployed additional staff to run diagnostics, labs and OPD services at the national medical institute as its servers remained suspended for the fourth consecutive day due to a suspected ransomware attack. The institute's medical superintendent, Dr DK Sharma said that they have redeployed more staff to handle OPD and Diagnostics services due to increased manual work.
"We have deployed additional staff so that more people are available in OPD and diagnostic laboratories," said Sharma, while speaking to media.
He further said that since the day server is down more patients have been seen in comparison to digital records. "Patients want that doctors should see them timely, and we are managing records manually the way we used to do earlier. In the last three days, we have attended almost 12,000 patients on a daily basis - which is even more than earlier since the patients are not required to take an appointment."
"We opened our registers again and kept their serial no wise. We can see the sample reports on the computer, earlier we used to send those reports with the help of e-Hospital to different areas. Now we are taking those reports and dispatching them directly," the medical superintendent explained. On Friday, the National Investigation Agency (NIA) also joined the ongoing investigation into the alleged malware attack, with agencies including the India Computer Emergency Response Team (CERT-IN), Delhi Police, Intelligence Bureau, Central Bureau of Investigation (CBI) and Ministry of Home Affairs (MHA), already probing the incident. The internet services at the institute are likely to remain suspected on the recommendations from the investigation agencies.
On Thursday, AIIMS issued a fresh set of Standard operating procedures (SOP) which says admission, discharge and transfer of patients will be done manually at the hospital till the E-Hospital is down.
"Latest SOPs that have to be followed in manual mode till E-Hospital is down. Admission, discharge and transfer are to be done manually at AIIMS, New Delhi. Indent to be done manually," the hospital said.Earlier on Wednesday, AIIMS reported a failure in its server. The server has been down since Wednesday, and the officials have been manually managing the OPD and sample collection. The AIIMS said that measures to restore the online services are on and it has also sought support from Indian Computer Emergency Response Team (CERT-In) and National Informatics Centre (NIC) on the same.
"The servers for the National Informatics Centre's e-Hospital being used at AIIMS, New Delhi was down due to which outpatient and inpatient digital hospital services including, smart lab, billing, report generation, appointment system etc., have been affected. All these services are running on manual mode currently."
"National Informatics Centre (NIC) team working at AIIMS has informed that this may be a ransomware attack which is being reported and will be investigated by appropriate law enforcement authorities. Measures are being taken to restore the digital services and support is being sought from Indian Computer Emergency Response Team (CERT-In) and National Informatics Centre (NIC)," AIIMS said in a statement.
"AIIMS and NIC will take due precaution to prevent such attacks in future. As of 7.30 pm, the hospital services are running on manual mode," as per the statement.
"The staff has been managing the outpatient department (OPD) and sample collection manually. But those who do not have a Unique Health Identification are facing problems in this regard. The administration is also facing problems in admission and discharge of patients," the statement stated.
(With ANI inputs)
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