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Saumya Shetty, a New York-based stylist while flying to Mumbai, wrote couple of critical tweets for Air India in which she was traveling. The passenger was flying with three children in business class for a comfortable experience but reality was different. Air India flight left the lady with bed bug bites and was not allowed a change of seat until "thirty minutes before landing" despite her number of complaints.
Ms. Shetty took to her Twitter account for posting a picture of reddened lumps on her hands which was a result of bed bug bites during her travel. Shetty, in one of her tweets, wrote that she was travelling with her three children from Newark, New Jersey to Mumbai on July 18 and was not allowed a change of seat until “thirty minutes before landing” the next day after complaining twice.
Following are her tweets on her recent travel plight.
The 36-year-old passenger told about the “callous, chalta hai-attitude” of the staff on a telephonic conversation with indianexpress.com. She further added, “I called their helpline yesterday and asked for a refund of my tickets. I was given an email ID to write a complaint, but the mail bounced."When Ms. Shetty went to a nearby office of the carrier to get the amount of her tickets refunded, this is what happened, “The lady executive (at Nariman Point.) told me I have been mailing on the wrong email IDs. I asked whose fault was it, in that case,” she said. “The woman said I’d be given a waiver, that is, I’d not be charged the penalty fee for cancelling tickets. When I said I wanted a refund of the tickets, she countered me by saying that I still travelled on those tickets.”
Ms. Shetty was sent an email by Air India on July 24 where there was no mention of compensation or refund whatsoever.
The displeased passenger also shared the Air India's email with Indian Express which says, “Whilst the source of bedbugs entering the aircraft is being thoroughly investigated, we would like to inform you that the upkeep of our aircraft is now being continuously monitored to ensure that such a situation never recurs.” It further read, “In this connection, Please be assured Ms Shetty, that the aircraft has been fumigated and temporarily withdrawn from service for special fumigation required for treatment of bedbugs. The seat covers have been replaced and the seat crevices also have been inspected and found satisfactory.”
In her response to the email, Ms. Shetty insisted on getting a full refund, taking into consideration the “emotional turmoil” she had to go through!
