Highlights
- Banks worldwide are expected to spend an additional $31 billion on artificial intelligence
- It will be embedded in existing systems by 2025 to reduce fraud, according to a report
- Fraud management is featured strongly as a priority, the IDC report mentioned
Banks worldwide are expected to spend an additional $31 billion on artificial intelligence (AI) embedded in existing systems by 2025 to reduce fraud, according to a report.
Similarly for banking executives worldwide, fraud management is featured strongly as a priority, the IDC report mentioned.
"In the process of coming up with digital products and services, new channels, and new payment methods, businesses might be overestimating the adequacy of their current defense mechanisms against fraud," said Michael Araneta, Associate Vice President, IDC Financial Insights.
"What worked well before simply would not be enough now in the more digital world of business. There needs to be a constant upgrade of fraud management capabilities," Araneta added.
The banking industry is amid two crisis scenarios, each side requiring solutions that can run counter to each other.
"Government policy has to manoeuvre, and financial services institutions -- banks, insurers, capital market firms -- must balance between the chase for revenue and risk management," said Araneta.
By 2023, the industry will also be into platform-building, which allows financial services to be externalised and extended to third parties.
"The industry is pursuing new collaborations like banking as a service (BaaS) and digital lifestyle ecosystems. What is very clear is that being digital-first means being attuned to the unique moment in the recovery of financial services," Araneta added.
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