In a major breakthrough, a section of Air India Express cabin crew withdrew their strike after getting assurance from the airlines on Thursday. The protesting crew members have decided to join back for duty after the airline assured to look into all the issues raised by them. The airline agreed to withdraw the termination letters issued to 25 cabin crew and the management will review the cases as per service regulations.
Air India Express Spokesperson said, "We are pleased with the progress we made at the conciliation meeting and welcome our cabin crew colleagues back at work. This will help us swiftly restore our flight schedule and fulfil our commitments to our guests. We sincerely apologise to those inconvenienced by these unintended disruptions. It is not in keeping with our usual service standards, and we will review it internally to ensure accountability. As we gradually bring our operations back to normalcy, we urge our guests booked to fly with us to check their flight status before heading to the airport. If their flight is cancelled, or delayed beyond 3 hours, they may opt for a full refund or reschedule to a later date without any fees on Tia on WhatsApp (+91 6360012345)."
The ending of the stalemate is followed by a conciliation meeting between the cabin crew representatives and the airline representatives at the Office of the Chief Labour Commissioner (Central) in the national capital on Thursday. In the meeting, both sides agreed to withdraw the strike and the termination letters.
Chief Labour Commissioner calls meeting with Airline's Union and CEO
Earlier, the Chief Labour Commissioner summoned a meeting with the Air India Express union and CEO on Thursday aiming to end the dispute between staffers and the management. Air India Express Spokesperson said that the airline was making every possible effort to minimise the inconvenience caused to our guests by this unexpected situation.
"We will be operating 283 flights today. We have mobilised all resources and Air India will support us by operating on 20 of our routes. However, 85 of our flights stand cancelled and we urge our guests booked to fly with us to check if their flight is affected by the disruption before heading to the airport. If their flight is cancelled, or delayed beyond 3 hours, they may opt for a full refund or reschedule to a later date without any fees on Tia on WhatsApp (+91 6360012345) or on airindiaexpress.com."
