Mumbai: With telecom majors focusing on decentralisation of their networks by setting up customer centre desks in tier-II and III cities, hiring in rural areas will continue to grow by up to 20 per cent, say experts.
“Tier-II and III cities offer feasibility in hiring talent at a much lower cost and retention is also comparatively higher. Though ready talent is not available in these areas, it is not difficult to train them in line with the requirements of the company. So, hiring will continue to grow in these areas...minimum 15-20 per cent higher than last year,” executive search firm GlobalHunt's Managing Director Sunil Goel told PTI here.
He said hiring in tier-II and III cities provides a wider range of availability and decentralised approach, which suits the business continuity plan.
It also helps the company in managing a lower recurring cost in increments and physical infrastructure is also available at a much lesser cost as compared to the metros, he said.
Moreover, retention of employees is also becoming one of the major challenges in metro cities as high attrition inflicts a lot of recruitment, training and development cost on the companies, he said.
Industries like insurance and healthcare have also been following similar routes, he added.
