New Delhi, Jan 7: Mobile phone company Lava International has entered into an agreement with logistic firm FedEx to provide door-to-door delivery and repairing service for its Xolo smartphones customers.
"We are working on the experience side of Xolo customers. Besides product quality, we will provide services to customer at their doorstep in 50 major cities.
"They will not have to go to service centre for getting their phone repaired. This is first of its kind service by any handset company is providing in India," Lava co-founder and director Vishal Sehgal told PTI.
He said the company is in process of expanding its portfolio of Xolo smartphones, the first phone built on Intel Processor, to eight new models in the price range of Rs 10,000-25,000.
The company claims it sells around 25,000 units every month of the smartphone, which was launched in April 2012.
The company has earmarked investment of around Rs 12 crore to upgrade after-sales service during first half of 2013, he added.
"We have recently entered in to agreement with FedEx to provide reverse and forward logistic to Xolo customers. This kind of value added services is to boost trust among our customers. We are in talks with two leading ITes companies of the country to provide technical support over phone as around 80 to 85 per cent problem can be resolved over," Sehgal said.
Xolo's Business head Sunil Raina said the company is going to expand its core engineering centres from one to four this month and aims to have such facilities in all states by 2013-end.
"Our new core engineering centres will be operational by January 15. In second half of this year, we will look at setting at least one such centres in every state. This will increase the pace of our service," Raina said.
He said the company is also working to set up collection centres which will accept handsets of customers who do not reside in the 50 cities where Xolo smartphones will be sold. These centres are likely to be the retail outlets from where one buys phones.
"The collection centre will be operational in next two months," Raina said.
