New Delhi, Oct 2: In case of a service provider rejecting a Mobile Number Portability request on frivolous grounds, the operator will have to pay fine of Rs 5,000 to Rs 10,000 for every violation, according to recent guideline by Telecom regulator, TRAI.
However, in order for that to happen, a consumer needs to complain at the correct place and also needs to keep all the records handy to prove his case. You can complain about MNP and any other grievance following the same steps.
Step 1
Call up the toll free customer service number of your service provider, and register your complaint. The teleco will then send you an SMS with complaint number, time and date of complaint.
The customer care of service providers usually tells the complaint number during the conversation itself. So even incase you do not get any SMS after your call, you can cite the complaint number as evidence of your complaint. The customer care will also give the time for resolution and also inform you when the resolution comes.
