New Delhi: Airports in Jaipur and Lucknow have won the first and second place of the 2015 Airport Service Quality (ASQ) Awards in the category of 2 to 5 million passengers per year.
The ASQ awards, organised by the Montreal-based Airports Council International, are the result of more than 55,000 in-depth passenger satisfactions surveys carried out last year at more than 300 airports across 80 countries.
"It's a pride moment that we have received Airports Council International's best airport award in Asia Pacific and the region. We are top in the world. We have taken care of all facilities related to passengers and workers. We have maintained high quality at arrival and departure areas," BK Tailang, Airport director, Jaipur, said.
"The present position of having been declared as world's number two airport in the category of 2-5 million passengers has been possible because of cooperation of everybody. We have tried to add more facilities, basically shopping facilities, beautification and good ambience. The passenger facilitation activities like helping them in the checking process and then expediting the security clearance, everything has been taken care of," Suresh Chandra Hota, Airport director, Lucknow, said.
Jaipur Airport has also been rated as the best airport by "Regions and Size" in the Asia Pacific region in the category of 2-5 million passengers per annum. The Goa and Trivandrum airports are at 4th and 5th positions in the same category.
In the category of Airports upto 2 million passengers per annum, Airports Authority of India's Srinagar Airport has been rated as the second best airport in the World.
"This is really a great achievement. We have been working very hard to improve the customer facilities. Difference facilities available at the terminal as well as the city sight and the facilities given to the different airlines who are operating from different terminals. Our people have worked very hard and they have brought this laurel to the Airport authority to India," RK Srivastava, Chairman, AAI, said.
Airports Authority of India owns and maintains 125 airports comprising 95 operational airports in the country.
