Apps such as Blinkit, Instamart and Zepto have made life easier for people with urgent grocery requirements who just can't run to the market last minute. While the super-fast delivery services are impressive and convenient, there have been many incidents where customers have complained that they received expired or bad quality items.
This viral post shared on Twitter by Blinkit customer Nitin Arora will leave you both cringing in revulsion and reconsider your future use of grocery delivery apps. In his tweet, Arora recounted the unpleasant experience of ordering bread through Blinkit only to receive a live rat in the package.
The reason for how the rat got inside the bread package is unknown, but it is surprising that neither the person packing the order nor the delivery agent noticed the rodent. In addition to displaying the alarming bread packet, the post features a screenshot demonstrating the inadequate customer service provided by Blinkit over the incident. However, the company later issued and also took action against the store that delivered the said bread packet with a rat inside.
“Most unpleasant experience with @letsblinkit, where a live rat was delivered inside the bread packet ordered on 1.2.23. This is alarming for all of us. If 10 minutes delivery has such baggage, @blinkitcares I would rather wait for a few hours than take such items. #blinkit #zomato,” the tweet said.
Take a look at the post below:
In response to the incident, the company made a statement in the comments section. "Hello Nitin, we apologize for the unpleasant experience you had. Please private message us with your registered contact number or Order ID so we can investigate further," Blinkitcares tweeted in reply to his post.
A user took to the comments to share a video of the live rat inside the bread packet delivered by Blinkit. Another Twitter user named Arjun mentioned in the comments that he had a similar experience with Blinkit and the store from where the products are dispatched was in an unhygienic condition.
"Same issue with me I received the rotten goods from Blinkit and not getting any support from Customer service then I decided to visit their store where they dispatch the orders no wonder if rat was found in a packet the store was totally messed up and full of insects and garbage," Arun wrote.
To his tweet, Blinkit replied saying, "Hi Arjun, apologies for the inconvenience. If you're referring to a particular incident, please share your registered mobile number or Order ID via DM, so we can look into it."
Here's how other Twitter users reacted to the post:
Twitter reacts to Blinkit customer's horrifying experience
Blinkit delists store after photo of bread packet with rat inside goes viral
A Blinkit executive later issued a statement and also mentioned that the company has delisted the partner store. Dhananjay Shashidharan, Head Of Customer Delight at Blinkit, replied to the tweet saying, "I head Customer Support here at Blinkit. I want to assure you, we've taken swift action already and de-listed the partner store, even as we are investigating the matter with the store owner."
He added, "We have high standards for hygiene at all our stores, and with this incident, we have increased the frequency of audits at the store networks."
