St. Augustine: A customer at Starbucks, Florida, was offended by an apparently funny one-liner printed on his receipt: "DIABETES HERE I COME."
The man, who chose to be unidentified, said he found those words printed on his white chocolate mocha. It instantly hit him because two of his sisters have Type 1 diabetes.
“That first word just automatically brought the picture of both sisters in my head, and I was taken aback,” he said. “Just the struggles they went through and all the doctor appointments they had.”
The customer said he returned the cup to Starbucks with a message written for baristas: “2 of my sisters are diabetic, so ... not funny.”
Kent Miller, the St. Augustine store’s manager, appeared surprised over the label and told the local reporter that they “definitely don’t condone” such actions and would look into what happened by further discussing the matter with his boss.
He added saying such receipt messages are not in line with company policy, and the receipts should bear only the drink type and the name of the customer.
The customer came forward saying he was unfairly and inappropriately judged by a Starbucks employee and wants to make sure that it doesn’t happen to him or anyone else again.
“We strive to provide an inclusive and positive experience for our customers, and were disappointed to learn of this incident,” the company said in a statement. “We’ve since connected directly with the customer to apologise for his experience, and with our partners (employees) to ensure this does not happen again.”
The Starbucks coffee
If it was meant to be funny, it surely missed the mark.
Starbucks beverages contain a lot of sugar — which in some cases can cause health problems — shouldn’t be a surprise. Some of their beverages have been found to contain more sugar than a milkshake.
A ‘Grande’ white chocolate mocha, which the Florida customer ordered, has 470 calories and 59 grams of sugar, according to Starbuck’s website.
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