New Delhi, May 24: In a bid to combat the menace of pesky calls and SMSes, sectoral regulator Trai has decided that telecom facilities given to subscriber would be immediately disconnected if it is found being used for sending unsolicited communication.
Name and address of such subscribers shall be entered into a blacklist and no resources would be allotted to these subscribers for a period of two years in such cases, TRAI Member RK Arnold told reporters.
Amending the Telecom Commercial Communications Customer Preference Regulations 2013, Trai today said in case of a valid complaint, the telecom operator shall disconnect all the telecom resources allotted to such subscriber, after due investigation. This provision comes into force with immediate effect.
“The moment a complaint is received by a service provider from a customer... it will immediately investigate into that complaint and if it finds the communication unsolicited, the regulations provides for immediate disconnection of that resource,” Arnold said.
TRAI said it has introduced the measures to further strengthen the framework for controlling unregistered telemarketers.
“...there are many private persons who are sending the commercial messages to the subscribers...now with this particular amendment...resources of such subscribers will be disconnected,” Arnold said.
Meanwhile, TRAI has amended the Telecom Commercial Customer Preference Regulations, 2010, which prescribes a transactional charge of 5 paisa per transactional SMS, which will come into effect from June 1.
Presently, only the promotional messages are charged.
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