The complainant, Pravenchandra Shetty, had contended that right from the beginning the car suffered from the problem of abnormal vibrations which could not be rectified despite its parts being replaced every time it was repaired.
Shetty had also cited the reports and statements given by the experts of National Institute of Technology, Karnataka, which had said the vehicle suffered from manufacturing defects.
The NCDRC relied on the report of the institute as well as the numerous repair records of the car to conclude that the car was defective, but as it had travelled more than one lakh km during the period from 2003 till date, the bench directed that lump sum compensation of Rs three lakh be paid to Shetty.
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