You rarely see Indian Railways engaging in some social media banter while promoting itself over budget airlines. The Indian Railways did just that targeting IndiGo Airlines over its web check-in controversy.
Taking an apparent dig at IndiGo over its decision to levy charges on web check-in for all seats, the railways urged travellers to choose train travel to avoid any hassles.
"No need to pay extra charges for Web-Checkins. No long queues for checking in your luggage. Avoid unreasonable tariff and reduce your carbon footprint by travelling on the good old Indian Railways at affordable rates," the railways said in its cheeky tweet.
Govt to review web check-in charge norm
Meanwhile, the government has said it will look into the issue of some airlines charging a fee for advance seat selection through web check-in.
"MoCA (Ministry of Civil Aviation) has noted that airlines are now charging for web check-in for all seats," the Ministry said on its Twitter handle.
"We are reviewing these fees to see whether they fall within the unbundled pricing framework," it added.
On its part, IndiGo said that there is no change in the airline's web check-in practice.
"Keeping in mind consumer preferences and market demand, IndiGo makes dynamic decisions about pricing for advance seat selection. This segmentation helps us to serve different customer segments as per their requirements," the budget airlines said in a statement.
"This is to further clarify that IndiGo customers will NOT compulsorily have to pay for the seats. The pricing is only for advance selection of seats. When the customer checks in at the airport, the seats would be assigned for free. Advance selection for a small fee helps consumers reserve the seat of their choice on their flight," it added.
(With inputs from agencies)
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