Ride hailing major Uber is in a tight spot after retired Uttar Pradesh Director General of Police Sulkhan Singh registered a case of forgery against the cab company.
According to the FIR filed at the Gomti Nagar police station, the former DGP on Sunday booked an Uber cab on but had to cancel the trip immediately.
The cab company charged him Rs 52.50 as cancellation charges. He spoke to the customer care but the company refused to refund the cancellation charges so he filed a case with the police.
Gomti Nagar station house officer Ram Surat Sonkar said that the case was registered under section 420 of the Indian Penal Code and further investigations.
Uber officials have been asked to appear at the Gomti Nagar police station. They were yet to comply.
When IANS contacted Uber, its spokesperson said if wrongly charged the customer can complain via its app, and it is refunded.
"For cancellation and refunds, if a rider feels that they have been wrongly charged a fee, the rider can report, seek help on the app from their trip history and the fare is almost immediately refunded," said Uber spokesperson.
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