Step 3If even the appellate authority fails to resolve the issue, you can directly complain to the Department of Telecom of Government of India. You can approach the courts or the Public Grievance Cell of Department of Telecommunications (DoT).
You can send your written complaint against your service provider to the DoT by hand at Information and Facilitation Counter, Sanchar Bhawan, 20,Ashoka Road, New Delhi-110001. Else you can send the same by post to - Public Grievances Cell, Deptt. Of Telecom, Room No. 518, Sanchar Bhawan,20,Ashoka Road, New Delhi 110001.
You can also fax your complaint to 011- 23357777, or call them at 011- 23356666, or visit www.pgportal.gov.in. You can also get the telephone number and email id of the relevant officials in the public grievance cell of DoT from the regulators website (http://www.dot.gov.in/pg/pgcell.htm).
Additionally, you can visit TRAI's Telecom Consumers Complaint Monitoring System (TCCMS.gov.in) which not just monitors complaints from telecom consumers but also helps in locating the "Consumer Care Number", "General Information Number" and contact details of the complaint center and appellate authority of the service providers. You can also check the status or your complaint through this website.
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