Twitter rolls out new features for businesses running customer service account
In an effort to help users to connect better with businesses micro-blogging website Twitter today rolled out a series of new features offering customer support through their official twitter handle. With these features, businesses
In an effort to help users to connect better with businesses micro-blogging website Twitter today rolled out a series of new features offering customer support through their official twitter handle.
With these features, businesses can now clearly display on their profile if their account offers service via a new customer support.
"The business can now indicate if it offers service via a new Customer Support settings page on the Twitter Dashboard website. Once enabled, the business's Twitter profile will read that it 'Provides Support'," Tech Crunch reported.
It will also turn on the account’s ability to receive Direct Messages from anyone.
"This option will also turn on the account's ability to receive Direct Messages from anyone meaning the business will no longer need to request customers to follow them back so they can send a private message," the report added.
When customers visit these customer service accounts, they will also see a new button to start a Direct Message with the business in question.
(With inputs from IANS)