New Delhi: India’s largest e-commerce major Flipkart has pulled the plug on Ping feature. This social shopping feature allowed buyers to chat with sellers and other users.
The decision to roll back Ping comes a year after both features were launched in August last year. A spokesman from the company said that the reason for the shutdown is low customer interest in both products.
Also in a statement Flipkart said that it is now working on a new feature that will allow users to chat with sellers and customer care executives, rather than other users.
The chat feature was seen as part of the company's effort to add social elements to its platform to get users to spend more time on the app.
The Bengaluru-based firm has also decided to shut its image search feature that allowed users to browse for similar products based on images they upload on the site.
When contacted, a Flipkart spokesperson said, "Flipkart will be pivoting its user to user chat- Ping by launching the pilot for 'user to seller chat' and 'user to customer care' chat."
Flipkart has been under immense pressure to ward off competition against the likes of global rival Amazon, which has recently committed fresh investments of $3 billion (roughly Rs. 20,227 cr).
The spokesperson said the move is aimed at easing online shopping for consumers. The e-commerce major said it had started testing the user-to-seller chat with a few sellers in April 2016.
Interestingly, its rival Snapdeal had launched a similar chat-based model to allow sellers to connect with buyers through 'Shopo'.
"This new feature will help users to chat with the sellers about their product related queries, prior to even buying the final product. The pilot which started with a limited set of sellers initially, will be expanded to more sellers in the due course of the project," Flipkart said.
Flipkart said it is also begin pilot for allowing users to interact with customer care executives on a real-time basis for any order, returns or refund related issue by the end of July.
"These new initiatives are in line with Flipkart's vision to make shopping extremely hassle-free for the consumers... As part of this transition, the user-to-user chat will not be available, but customers will continue to be able to share any messages or products through any social media platform of their choice," it said.
(With PTI Inputs)
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